Overview

The refund and return policy we offer has a validity period of 14 days in Australia. If more than 14 days have elapsed since your purchase, we regret to inform you that we cannot provide a complete refund or exchange for your purchase.

To be eligible for a return, your item must be unused, with all tags attached and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Custom Size or Custom Made Product

If you’re placing an order for a custom size or custom-made product, it’s important to note that we do not offer refunds, returns, or exchanges. Once your order has been confirmed and processed, we begin the production process immediately.

As such, it is vital that you provide accurate measurements and specifications for your custom order. Any errors or inaccuracies in the details you provide may result in an ill-fitting product, which we cannot be held responsible for.

We understand that this policy may seem strict, but it is necessary to ensure that we can continue to provide the best quality products and services to our customers. Thank you for your understanding.

Refunds

After receiving and inspecting your return, we will send you an email to confirm that we have received your returned item. Subsequently, we will inform you of the status of your refund, whether it has been approved or rejected.

If your refund is approved, we will initiate the processing of the refund amount to your original method of payment or credit card, which will be applied automatically within a specific number of days.

Late or missing refunds

If you haven’t received your refund yet, please double-check your bank account.

If you still haven’t received your refund, we recommend contacting your credit card company as it may take some time for the refund to be officially posted.

If you have already contacted your credit card company and still haven’t received your refund, we suggest getting in touch with your bank as there can be a processing time before the refund is posted.

Sale items

Refunds are only available for items purchased at regular price, and sale items cannot be refunded or exchanged.

Exchanges

If you need to replace an item, please note that our policy only covers defective or damaged products. The customer must contact Clara Leather within 48 hours of receiving the product and provide photographic evidence of the damage or defect. To request a replacement for the same item, please send us an email at {info@claraleather.com.au}.

Shipping returns

To initiate the return of your product, please send the details to the following email address: {info@claraleather.com.au}.

Please note that customers are required to bear the shipping costs of returned items, which are non-refundable. If you are eligible for a refund, the cost of return shipping will be deducted from the refund amount.

The delivery time for exchanged products may vary based on your location.

For more expensive items, we recommend using a trackable shipping service or buying shipping insurance when returning the item. Please note that we cannot guarantee the receipt of your returned item.

Need help?

If you have any inquiries regarding refunds or returns, please feel free to reach us at {info@claraleather.com.au}.